FAQ

SIZING DETAILS

Please see product description for sizing details. We work with multiple vendors and each brand is sized differently.

CLOTHING CARE

We recommend washing all clothing/fabrics with care in cold water, delicate cycle, and line drying. This will extend the wear, shape and life of your lounge wear.

WHAT ARE THE PAYMENT OPTIONS?

We accept payment via credit card, debit card, Paypal and Afterpay. View Afterpay details and frequently asked questions HERE.

DO YOU SELL GIFT CARDS?

Yes we do! Gift cards are now live, CLICK HERE to purchase.

CAN I CANCEL MY ORDER?

Please contact us as soon as possible to issue a request to cancel your order, so we can issue a cancellation request with the vendor who ships the product. Once an order has been fulfilled and processed to ship we can not cancel the order. Note, it is up to the vendor to approve the cancellation request. Any fees incurred from canceling will be your responsibility and be deducted from your refund if issued.

CAN I CHANGE MY ORDER

Please make sure to review your order carefully before it is submitted as it cannot be modified. No changes can be made once your order is placed, however we can cancel the order if a request is submitted before it processes. Please see the above details for canceling an order.

WHAT IS YOUR RETURN/REFUND POLICY?

We gladly accept returns for store credit, or a refund if your product is damaged or faulty.

Items must be in original condition. Skincare products and skincare tools are final sale.

To start the process, please fill out our processing center form HERE.

    ** NOTE Merchandise can only be returned within 7 days of your order delivery date. 

    If you have any questions, please don't hesitate to email us: info@douglaslynn.com

    WHERE DO YOU SHIP? | SHIPPING TIMES

    Our products are shipped directly from vendors/partners that we work with so we can offer you free shipping (think of us as the Amazon of Loungewear). Currently, products ship to and within the United States.

    Please check the product description shipping and processing times.

    Once your order ships please check the tracking number that is issued to you via email.

    Please note shipping times are delayed due to COVID. We have been seeing an average ship time of two to three weeks. You can track your order HERE.

    TRACK YOUR ORDER

    You can track your order on our tracking page HERE.

    SHIPPED TO WRONG ADDRESS

    We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible.
     

    LOST OR STOLEN PACKAGES

    We are not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” Douglas Lynn is not responsible for stolen or missing mail.  Please contact USPS (your local post office) with questions regarding shipment tracking. 

    WHAT'S YOUR PRIVACY POLICY

    Great question! We value your privacy and security while you shop on our site. Check out our privacy policy HERE.

    NEED TO GET IN TOUCH

    You can contact us at: info@douglaslynn.com or by mail: Douglas Lynn, 344 Grove St, Unit #878 Jersey City, NJ 07302

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