Got A Question?
Find your answer below from our list of commonly asked questions. If you don't see your answer below, contact us at:
Phone: (732) 965-7735
Mail: 344 Grove St, Unit #878 Jersey City, NJ 07302
Please see product description for sizing details.
We recommend washing all clothing/fabrics with care in cold water, delicate cycle, and line drying. This will extend the wear, shape and life of your lounge wear.
We accept payment via major credit card, debit card, Paypal, Google Pay, Apple Pay, Shop Pay, and Afterpay.
Please contact us as soon as possible to request a cancelation. Once an order has been fulfilled and processed to ship we can not cancel the order. Any fees incurred from canceling will be your responsibility and be deducted from your refund if issued.
Please make sure to review your order carefully before it is submitted, as it cannot be modified. No changes can be made once your order is placed, however we can cancel the order if a request is submitted before it processes. Please see the above details for canceling an order.
We gladly accept returns for unworn, unwashed merchandise (items must be in original condition). Accessories, skincare products and skincare tools are final sale.
If an item arrives damaged or is faulty, please reach out to us as soon as possible so we can issue a replacement or refund.
** NOTE Merchandise can only be returned within 14 days of your order delivery date.
1. Have your order number ready.
2. CLICK HERE to begin your return. Complete the steps listed on the screen.
3. You will have the option to print your return label, or you can show your QR code at one of the approved locations to have a label printed for you. (The QR code will be provided via email once you book your return.)
4. Take your return to any of the 31,000 US drop-off locations.
5. Look for updates, as we’ll keep you informed so you can easily track the progress of your return and refund.
6. We’ll deduct $8 from your refund to cover shipping costs, unless we made an error.
We currently ship within the US and to Canada from Douglas Lynn offices located in New Jersey. Shipping is FREE on all U.S. orders over $75.
Estimated processing time: 2-3 business days
Estimated shipping time to US: 5-7 business days
Estimated shipping time to Canada: 7-14 business days
Once your order ships please check the tracking number that is issued to you via email.
Please note shipping times have been delayed due to COVID.
You can track your order HERE.
We do not take responsibility for packages that are delivered to the wronggiven address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible.
We are not responsible for lost or stolen packages. Once the tracking information indicates "Delivered” Douglas Lynn is not responsible for stolen or missing mail. Please contact USPS (your local post office) with questions regarding shipment tracking.